Your safety matters
Trust & Safety at Taproo
Helping protect the people and businesses behind every tap and scan. Learn how we review concerns, protect pages and support customers.
What we check
Our checks can identify suspicious links and signs of deceptive content, including pages that claim to share a file but send visitors to an unrelated destination. Administrators review the evidence and can request a Google Web Risk reputation check. A signal prompts investigation; it does not prove wrongdoing.
Uploaded public images are checked for supported file type, matching file signature and size. These checks are not malware certification. We do not guarantee that every page, destination or file is safe, continuously monitored or checked by Google. A QR code or NFC tag is not an endorsement by Taproo.
Tell us about a concern
Visitors and customers can email hello@taproo.com with the subject “Trust & Safety concern”. You do not need a Taproo account.
- Include the Taproo page address or visible tag number.
- Explain what concerned you and when you saw it.
- Attach a screenshot if helpful, with private information removed.
Do not send passwords, payment details, medical information or private activation codes. You do not need to open a suspicious destination or download a file to tell us about it. Reports are reviewed by a person; a report alone does not automatically restrict a page.
Acceptable use
Do not use Taproo for phishing, scams, malware, impersonation, harassment, unlawful content or infringements of privacy and other rights. Page owners are responsible for their content and destinations. Read the full acceptable-use rules in our Terms.
Reviews and temporary restrictions
Administrators record evidence, investigation notes and decisions against a case. If clarification is requested, the initial notice provides a 48-hour response window from email-provider acceptance. Your secure case page shows the deadline. Provider acceptance does not confirm inbox delivery, and a missed deadline alone does not automatically suspend your account.
A documented human decision may temporarily restrict the page across its Taproo public links, old URL aliases and linked NFC tags. Visitors see a neutral unavailable message. The restriction does not delete the page or automatically suspend the account. It cannot disable a QR code or tag that directly opens an external website without passing through Taproo.
Responding and appealing
Page owners can view their cases, respond securely and submit one appeal per case in the Trust & Safety dashboard. Explain why the decision should change and any corrections made. Appeals receive human review, with the outcome and customer-facing reason recorded in the case.
An appeal does not automatically lift a restriction. Reinstatement requires a separate human decision, and the page’s original publication and access settings still apply. If you cannot access your case, email hello@taproo.com with your case reference.
Your information
Case information is limited to authorised administrators and the relevant page owner. See our Privacy Policy for how we handle security signals and correspondence, and our review and enforcement terms for the policy.