Help Centre · Tags
Two different messages, two different fixes — and if the tag is already on your account, you can sort it yourself in under a minute.
Check my tagSwitched off deliberately — lost tag, refunded order or a recalled batch. We can reactivate it for the rightful owner.
Claimed by an account. Sign in and re-enter the code: if it's yours, you get the controls instead of an error.
Owners re-point a tag rather than re-activating it. The chip is never re-written.
'This tag is inactive' means it was switched off. 'This tag has already been activated' means it is claimed by an account — possibly yours.
Go to taproo.com/activate, sign in, then enter the tag number and code. When the tag belongs to your account we show you its current destination and let you change it instead of blocking you.
Second-hand or gifted tags sometimes arrive already claimed. Email hello@taproo.com with the tag number and where you got it, and we will release it so you can activate it fresh.
Deactivation is deliberate — usually a lost tag, a returned order or a fraud check. Email hello@taproo.com from the address on the order and we will reactivate it, or issue a replacement.
Once released or reactivated, run through taproo.com/activate as normal: tag number, code, then choose a new page, one of your pages, or any https URL.
A claimed tag may still be pointing at someone's Emergency ID (ICE) details or a family Lost & Found page. Releasing it on request alone would hand those details to whoever holds the chip, so we check first. If your tag has physically gone missing, see replacing a lost or damaged tag.