# Help Centre — Smart Tags, Pages & Orders | Taproo > How smart NFC tags, dynamic pages and the Taproo shop work — setup guides, GDPR analytics, branded workspaces, billing, shipping and troubleshooting. Source: https://www.taproo.com/help Help Centre # Help with your Taproo tags & pages Setup guides for smart tags, dynamic page how-tos, billing, shipping and troubleshooting — all in one place. On this page Getting startedQR codesNFC tagsHosted pagesAnalytics & exportsAdvanced (Pro)Shop & ordersOrdering & linking your tagsRoutine HubBilling & plansTroubleshootingStill stuck? Contact us ## Getting started New to Taproo? Create your first dynamic QR code or hosted page in under a minute. ### Do I need a paid plan if I just bought an NFC tag? ### Can I point a standard NFC tag at my own website on the Free plan? ### Is there a free plan, and what are the limits? ### Which hosted page types are included, and on which plan? ### How do I create my first destination (QR or NFC)? ### Do I need to install an app to scan a Taproo QR code or tap an NFC tag? ### How do I test before printing or shipping? ## QR codes Everything about creating, customising, downloading and printing QR codes that scan reliably. ### What's the difference between a static and a dynamic QR code? ### Can I add my logo to the QR code? ### Which export formats are available? ### What size should I print my QR code? ### Why won't my QR code scan? ## NFC tags Pre-programmed NFC keychains, cards and stickers that work with iPhone and Android out of the box. ### What does NTAG213, NTAG215 or NTAG216 mean? ### Are Taproo NFC tags compatible with iPhone? ### Are NFC tags compatible with Android? ### Can I re-program a Taproo NFC tag? ### How close does the phone need to be? ### How do I write a WhatsApp tag with NFC Tools? ### How do I delete a hosted page? ## Hosted pages Thirteen page types that turn a single QR or NFC tap into a polished, branded experience. ### What hosted page types can I create? ### How does the Reviews page and private feedback work? (Pro) ### What does the GS1 / EU Digital Product Passport page include? ### Can I set my Emergency ID as my phone lock-screen wallpaper? ### Why does Taproo send pet customers to Connect My Pet? ### Can I edit a hosted page after publishing? ### Can I use my own theme or colours? ### Can I password-protect a hosted page? ## Analytics & exports Real-time scan analytics with full GDPR compliance and CSV/API exports. ### Do NFC taps count toward my monthly limit? ### How long is my scan and tap history kept? ### What does Taproo track when someone scans a code? ### Is Taproo's scan analytics GDPR compliant? ### Can I export my scan data? ## Advanced (Pro) Power features for marketing teams: scheduling, geo-targeting, API, webhooks and branded workspace URLs. True custom subdomains coming soon. ### Can I add teammates on the Free or Pro plan? ### Does the Reviews page include private feedback capture? ### How many AI page generations do I get? ### Can I schedule a QR code to launch on a specific date? ### How does geo-targeting work? ### What does the Branded workspace URL get me? ### How do I remove the "Made with Taproo" badge from my pages? ### Can I use a true custom domain (e.g. links.yourbrand.com)? ### Is there an API and webhooks? ## Shop & orders Pre-programmed NFC keychains, NFC business cards, kids' uniform labels and more — shipped from the UK. ### How long does shipping take? ### Do you offer bulk pricing? ### Can I get tags branded with my logo? ### Do you sell clothing labels for school uniforms and kids' kit? ### What is Kids mode on Lost & Found pages? ### Do you sell NFC tags for pets, plants or outdoor gear? ### What's your returns policy? ## Ordering & linking your tags How to link your hosted page to a physical product at checkout, edit before paying, and what happens after the order. ### How do I link an NFC tag or QR product to one of my pages? ### Can I review my order before paying? ### What's the difference between Existing, Create after purchase and Send setup link later? ### What's in the order confirmation email? ### I didn't get my order confirmation — what should I do? ### Can I unsubscribe from order emails? ## Routine Hub How Routine stickers work, what Free includes, and what Pro unlocks for ongoing habit tracking. ### Is Routine Hub included on the Free plan? ### Which Routine types can I use on Free? ### What happens to my extra Routine stickers if I cancel Pro? ### Can someone else tap my Routine sticker? ### Do I need an app for Routine Hub? ## Billing & plans Plan upgrades, invoices, cancellation and refunds. ### Can I switch plans anytime? ### What happens to my codes and tags if I cancel? ### Do you offer annual discounts? ### Do paid plans get a discount in the shop? ### How much does Taproo cost? ### How do I upgrade or downgrade? ### Can I cancel any time? ### Where do I find my invoices? ## Troubleshooting Quick fixes for the issues we get asked about most. ### My QR code won't scan — what should I check? ### My NFC tag won't tap — what should I check? ### Visitors see "Page expired" or "Scan limit reached" — why? ### I forgot my password — how do I reset it? ### Why am I not seeing scans in analytics? ## Still stuck? Contact us We read every message and reply within one UK business day — usually much faster. ### How do I contact Taproo support? ### Do you offer phone or live-chat support? ## Popular in-depth guides Longer walkthroughs for the questions people ask most — what the hardware actually is, how to program it, and how to build the page it opens. ### NFC keychains & keyrings explained What to put on one, how to program a blank keyring, epoxy vs PVC vs metal, UK costs and why taps sometimes fail. ### What is an NFC tag? Chip types, memory sizes, read distance and which phones read tags with no app installed. ### How to build a Taproo page Pick a template, add your details, publish, then point a QR code or NFC tag at it. ### Activating an NFC tag you ordered Redeem your activation code and choose where the tag points — including changing it later. ## Still need a hand? Email us at hello@taproo.com or use the contact form — we reply within one UK business day. Contact supportSee all features